Last Updated: February 12, 2026
1. Introduction
DirectCrews ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website directcrews.com and use our roofing services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a roofing quote or estimate
- Schedule an inspection or installation
- Contact us via email, phone, or our website
- Subscribe to our newsletter or marketing communications
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Property address where services will be performed
- Payment and billing information
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Geographic location (city/state level)
Roof Measurement Data
When you use our instant quote tool, we collect:
- Property address for satellite roof measurement
- Roof dimensions, pitch, and complexity data
- Material and service preferences
3. How We Use Your Information
We use the information we collect to:
- Provide accurate roofing quotes and estimates
- Schedule and coordinate roof inspections and installations
- Process payments and manage your account
- Communicate with you about your project
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Information Sharing
We may share your information with:
- Installation Crews: Verified contractors who will perform work on your property
- Material Suppliers: To order and deliver roofing materials
- Payment Processors: To securely process transactions
- Service Providers: Third parties who assist with our operations (e.g., email services, analytics)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through trusted providers
- Escrow protection for deposits and payments
- Limited access to personal information by employees
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Do Not Track: We honor Do Not Track browser settings
To exercise these rights, contact us at help@directcrews.com.
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website functionality
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services including:
- Google Maps/Places for address lookup
- InstantRoofer for roof measurements
- Payment processors for transactions
- Analytics services
These third parties have their own privacy policies. We encourage you to review them.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell personal information as defined by the CCPA.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top. We encourage you to review this policy periodically.